This Privacy Policy describes how Shipra (shipra.org) (“Shipra”, “we”, “us”, “our”) collects, uses, discloses, and protects your information when you access or use our website https://shipra.org (“Website”) and the services provided through it (“Services”).

By accessing or using our Website and Services, you agree to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.

Legal Status

This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy constitutes a legally binding agreement between you (“User”, “you”, “your”) and Shipra.

If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

Scope of this Policy

This Privacy Policy applies to:

  • Information collected through our Website
  • Information submitted via online forms
  • Communications sent electronically (email, contact forms, chat, etc.)
  • Data collected when you register for or use our 3PL/logistics services

This policy does not apply to:

  • Offline interactions
  • Third-party websites linked from our Website
  • Courier partners, marketplaces, payment gateways, or logistics providers integrated with our platform

We encourage you to review the privacy policies of such third parties before sharing information.

Information We Collect

We may collect the following categories of information:

(i) Registration Information

When you register on Shipra, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Business address
  • GST details (if applicable)
  • Account credentials
  • Business category and operational details

(ii) Transaction & Service Data

When you use Shipra for order processing, shipping, or fulfillment, we may collect:

  • Order details
  • Customer shipping information
  • Billing information
  • Shipment tracking details
  • Courier partner data
  • Warehouse and inventory information

(iii) Payment Information

If you make payments through our platform, payment-related information may be collected by our payment gateway partners, including:

  • Billing address
  • Transaction details
  • Payment method details

We do not store full card details on our servers.

(iv) Voluntary Information

You may voluntarily provide additional information when:

  • Contacting support
  • Submitting feedback
  • Responding to surveys
  • Applying for partnerships or employment

(v) Technical & Usage Data

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Log data
  • Pages visited
  • Usage patterns

Cookies

Shipra uses cookies and similar tracking technologies to:

  • Improve user experience
  • Remember login sessions
  • Analyze traffic
  • Personalize content
  • Improve platform performance

You may disable cookies in your browser settings, but some features of the Website may not function properly.

How We Use Your Information

We use your information for the following purposes:

  • To provide and operate our 3PL and logistics Services
  • To process orders and manage shipments
  • To communicate updates and service notifications
  • To improve platform functionality and user experience
  • To respond to queries and customer support requests
  • To conduct analytics and performance monitoring
  • To comply with legal and regulatory obligations
  • To detect and prevent fraud or unauthorized activities
  • To send promotional communications (with opt-out option)

We may send administrative emails such as:

  • Account updates
  • Policy changes
  • Billing notifications
  • Security alerts

Disclosure of Information

We may share your information in the following circumstances:

(i) With Service Providers

Including:

  • Courier partners
  • Payment gateways
  • Technology vendors
  • Cloud service providers

These entities are bound by confidentiality obligations.

(ii) Legal Compliance

When required by:

  • Law enforcement
  • Courts
  • Government authorities
  • Regulatory bodies

(iii) Business Transfers

In case of:

  • Merger
  • Acquisition
  • Corporate restructuring
  • Sale of assets

(iv) Protection of Rights

To:

  • Prevent fraud
  • Enforce terms
  • Protect rights, safety, or property

We do not sell personal data to third parties.

Data Security

We implement reasonable technical and organizational security measures, including:

  • Encryption
  • Secure servers
  • Access controls
  • Internal audits
  • Firewall protection

However, internet transmission is not completely secure. You acknowledge that you share information at your own risk.

You are responsible for maintaining the confidentiality of your login credentials.

Data Retention

We retain personal data:

  • For as long as necessary to provide Services
  • As required by applicable laws
  • For legitimate business purposes
  • To prevent fraud or abuse

We may retain anonymized data for analytics and research.

Your Rights

You may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion (subject to legal obligations)
  • Opt-out of promotional communications

To exercise your rights, contact us at:

Third-Party Links

Our Website may contain links to third-party websites (e.g., courier services, marketplaces, integrations). We are not responsible for their content or privacy practices.

Please review their policies before using their services.

Grievance Officer

In accordance with the IT Act, 2000 and applicable rules:

Grievance Officer
Shipra
Address: [Insert Company Address]
Email: grievance@shipra.org
Working Hours: Monday – Saturday, 10 AM – 6 PM (IST)

Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Gurugram, Haryana, India.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in law
  • Platform updates
  • New features
  • Business changes

Updated versions will be posted on this page with a revised “Effective Date.”

Consent

By accessing and using shipra.org, you:

  • Confirm that you have read this Privacy Policy
  • Agree to its terms
  • Consent to the collection and use of your information as described

If you do not agree, please do not use the Website.

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